BRIDAL CONTRACT

Congratulations on your upcoming wedding and thank you for considering Glam by Zoe for your makeup services.

I am honoured to be a part of your special day and committed to helping you feel your most confident and beautiful.

Please read the contract below carefully. It outlines important information about booking, payment, communication, and responsibilities.

Please feel free to contact me with any questions or concerns you may have. I look forward to working with you and your wedding party.

Thank you, and congratulations!

The following contract applies for all bridal services provided by Zoe Cairns at Glam by Zoe. By signing the contract, you agree to all the terms listed below.

BOOKING POLICY

To secure your wedding date for makeup services, a signed bridal contract and a deposit of $45 per person is required. The deposit confirms your appointment and is applied to your final invoice.

PAYMENT TERMS

Payment can be made via cash or online payment. EFTPOS is not available.
Online payments must be completed the day before the service date, unless otherwise agreed in writing with Zoe. The payment link will be sent to you via email.
Cash payments are due upon Zoe’s arrival on the day of the booking.
The bride is responsible for all payments regarding services in this agreement.
Additional charges may apply for travel, parking, tolls, accommodation, or flights, with all costs communicated beforehand.
A second artist or assistant may be required for large bridal parties (more than five people) or upon request. This will be discussed and quoted in advance.
If payment is not received by the agreed due date, Glam by Zoe reserves the right to cancel the booking without limiting any legal rights.

CHANGES & CANCELLATION

Cancellations must be made at least four weeks (30 days) prior to your reserved date, or your deposit will be forfeited.
Cancellations must be made in writing via email.
Cancellations made within 30 days may require a new deposit to reschedule.
Glam by Zoe reserves the right to terminate the contract for any non-compliance of terms. The contract will become void, deposits are non-refundable in such cases.
Cancellations by Zoe due to circumstances including, but not limited to, problems rendering the performance of her obligations and where no other suitable alternative can be given will result in a full refund provided to the client.No further compensation will be offered. An alternative makeup artist may be recommended.
If you wish to change your wedding date due to certain circumstances within 30 days of your reserved date, Zoe will do everything possible to accommodate the new service date. If the new service date is unavailable, the deposit is liable to be lost.
If there are changes to client numbers, timing, locations and/or date after the contract has been signed these must be discussed directly with Zoe. Glam by Zoe is not obligated to reduce the final price for fewer applications or shorter travel distance. If there is an increase in the number of applications or travel required, Zoe is not obligated to accommodate to these changes. However, if an increase is possible, a revised contract and new pricing will apply.
Any changes must be communicated at least 48 hours before the event. Glam by Zoe is not obliged to accommodate any last minute change requests.

EXCLUSIVITY

This contract is strictly between the Bride and Glam by Zoe. No other person, including wedding suppliers or bridal party members, may make decisions, cancel, or communicate on the bride’s behalf.
Any additional Makeup Artist hired, must not under any circumstances have use or claim Glam by Zoe’s work.
Exclusivity is for the contracted services online. Glam by Zoe may take on another booking on the same day, provided it does not impact this event.

COMMUNICATION

It is the Client's responsibility to clearly communicate the booking address and parking to and avoid any unnecessary delays. This must be communicated clearly in writing before the wedding date.
Email is the preferred method of communication to ensure important details are documented and organised.

HEALTH & SAFETY

All tool, brushes and other items are properly sanitised before and after use.
Allergies & Sensitivities: It is your responsibility to inform Zoe of any allergies or sensitivities prior to your appointment. Glam by Zoe is not liable for any reactions that may arise from the service if proper disclosure was not provided.
The bride must also check with the Bridal party and share any relevant allergy info with Zoe via email prior to the wedding date.
To protect your health, as well as the safety of Zoe and other clients, certain conditions may prevent or limit the makeup service. These include eye infections (like conjunctivitis), cold sores, open wounds, fungal infections (e.g. ringworm), warts, cystic acne, severe sunburn, skin burns (including from waxing), eczema, psoriasis, head lice, scabies, impetigo, past allergic reactions, bruises, cuts, flu-like symptoms, or a fever.
Glam by Zoe is not liable for any adverse reactions to products used and cannot be held liable for any losses that are incurred due to adverse reactions to products used.
Patch tests can be arranged if needed and may incur a small fee.

ARRIVAL & TIMING

Please be available at the scheduled time and location. Your readiness allows us to begin promptly and ensures you receive the full service.
No refunds/compensation will be given in the event of delays caused by wedding party members, guests or vendors. Adequate time is allocated to every party member.
If you suspect any member of the bridal party will pose a challenge to the timeline, please notify Zoe. Further time can be allocated to their time slot, it is also recommended they book a trial.
Bookings that begin before 7:00AM will incur a $30 early start fee per person.
If a client is not available within 15 minutes of the scheduled start times, services may need to be adjusted or cancelled without refund.

PHOTOGRAPHY & MEDIA

Photos and/or videos may be taken at the bridal trial to document the look for reference, to help recreate the look accurately on the wedding date.
The trial photos are kept confidential, unless agreed otherwise.
With your consent, Glam by Zoe may use photos, videos, and other media from the event (including those captured by your photographer/videographer) for marketing purposes, including on her website, social media, and promotional materials. The client also agrees to not make claims regarding this use and will provide the details of the media professionals if requested.

ARTIST OBLIGATIONS

Glam by Zoe will perform all services with the professionalism, care and hygiene.
Glam by Zoe will arrive and set up 30 minutes before the first applications start time.
Products used are of high quality and chosen for performance and safety
While all efforts are made to ensure makeup longevity, Glam by Zoe cannot guarantee results due to individual skin type, personal skin preparation, aftercare, diet weather, and external conditions
In the unlikely event that Zoe should need to cancel your booking, you will be notified at the earliest opportunity and without liability. Every effort will be taken to find a replacement artist.

CLIENT OBLIGATIONS

Makeup will be completed to the client’s satisfaction; acceptance of the completed makeup application confirms client’s satisfaction. This includes trials.
The Client agrees not to make negative or defamatory statements about the Glam by Zoe, the services, team, or business at any time during or after the appointment.
You agree not to speak or write negatively about Glam by Zoe, online or offline.
Clients must treat Zoe and her team with respect. Glam by Zoe reserves the right to refuse services, in cases of rude, abusive or inappropriate behaviour.
Glam by Zoe is not liable for delays outside of Zoe’s control. No refunds/compensation will be given in the event of delays.
The client will reimburse Glam by Zoe for any costs or losses sustained due to property damage or kit loss caused by the bridal party.
Zoe will require the following to fulfill her obligation to said contract:
- Adequate space for set-up where products can be laid out.
- Ample natural lighting, it is necessary for services to be performed properly.